02/10/2014

Shake up retail branches with franchise model?

The franchise model can turn the top-down corporate model upside down, since franchisees may actually become aggressive critics of how their customers are approached, with little patience for ineffective internal procedures.

01/30/2014

To sell more, Bank of America turns to existing clients

Bank of America Corp is trying to solve one of the most difficult problems that big banks face: convincing reluctant employees to sell more products to current customers, who are themselves reluctant to buy them.